United Way of Stanislaus County has been serving the community since 1953. For over 25 years, United Way has provided an Information and Referral program. In 1994, a comprehensive information and referral program was developed called Central Valley Information and Referral. Since then, more than 27,000 clients have been assisted by receiving health and human service resource information and referrals. In 2004, United Way initiated steps to become one of the first 2-1-1 call centers in the Central Valley. In October 2007, the 2-1-1 call center became a fully functional 24 hours a day, 7 days a week, 365 days a year call center. The call center was well received by local government, as well as by both profit and non-profit organizations that supported the idea of a free, easy to remember calling number for residents to access community referrals any time. The benefits of having trained, professional call specialists allow people to quickly receive referrals and access the services they need. As crises arise and the need for help increases, simply calling 2-1-1 alleviates the need for multiple phone calls by clients to navigate several services. The 2-1-1 concept puts the client in contact with the appropriate agencies and organizations that are best suited to assist them in their time of need.
Funded by a grant from the Children & Families Commission